Return & Refund Policy

At Havenara, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition as received.
• In its original packaging with all tags attached.
• Accompanied by proof of purchase or your order confirmation.

To start a return, please contact us at havenarasupplies@gmail.com. If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorization cannot be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us immediately at havenarasupplies@gmail.com. We'll work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.

Non-Returnable Items

For hygiene, safety, and customization reasons, some products cannot be returned, including:

• Personalized or custom-made products.
• Gift cards.
• Clearance or final sale items.
• Any item that has been used, damaged after delivery, or is not in its original condition.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, we recommend requesting a return for the original product. Once your return has been approved, you may place a new order for the replacement item to ensure the quickest service.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request. If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may take several business days to process and post the refund to your account.

If you have any questions about our Return & Refund Policy, please contact us at havenarasupplies@gmail.com. Our team is always happy to assist you.